Terms of Service

Terms of Service

Effective date: 2025-11-12

These Terms of Service (“Terms”) form a binding agreement between you and Marcelle Labs LLC (doing business as “SnapBack”, “Company,” “we”). By using the Services (the web app, api.snapback.dev, and IDE extensions), you agree to these Terms and our Privacy Policy.

1) Accounts & Access

  • You must be at least 16 and capable of forming a contract.
  • Keep credentials confidential; you’re responsible for activity under your account.
  • OAuth sign-in (Google/GitHub) and cross-subdomain sessions are supported; you may revoke tokens at any time.

2) Customer Content & Inputs

  • You retain ownership of code, prompts, outputs, and other materials you submit (“Customer Content”).
  • License to us (non-exclusive, worldwide) to host, process, transmit, and display Customer Content solely to provide and secure the Services, comply with law, and enforce these Terms.
  • No marketing/advertising use: We do not mine Customer Content for marketing or advertising.
  • You represent you have necessary rights and that your use complies with law and third-party rights.

3) Generated Outputs & Guidance

The Services may produce code or suggestions. Review and test outputs; ensure proper licensing and secret/PII handling. We do not warrant outputs are bug-free, secure, or fit for a particular purpose.

4) Acceptable Use

You will not:

  • Probe/scan without authorization; interfere with other users; misuse rate limits; or circumvent controls.
  • Upload malicious code or secrets except in designated, encrypted fields meant for them.
  • Use the Services to infringe IP, violate privacy, or break laws (export control, sanctions, etc.).
  • Reproduce or reverse-engineer non-open portions of the Services except as permitted by law.

5) Beta & Pre-GA Features

Beta features are provided “as is” and may change or be withdrawn. Usage may be capped and ineligible for support or SLA credits.

6) Third-Party Services

Integrations (e.g., Google, GitHub, payment processors) are governed by their terms. We don’t control third-party processing.

7) Plans, Fees, & Taxes

Paid plans are billed per the pricing page. Fees are non-refundable except where required by law or our posted refund policy. You’re responsible for applicable taxes.

8) Confidentiality

“Confidential Information” means non-public info disclosed by a party. Each party will use the other’s Confidential Information only to perform under these Terms and will protect it with at least reasonable care.

9) Intellectual Property

We retain all rights in the Services, software, and documentation. You grant us a perpetual, irrevocable license to use feedback to improve the Services.

10) Open Source

The Services may include open-source components under their licenses. Where required, source and notices will be provided.

11) Term & Termination

  • You may stop using the Services at any time.
  • We may suspend or terminate for material breach, legal risk, or security threat.
  • Upon termination or upon written request, we will delete or return Customer Content consistent with our Retention practices and applicable law.

12) Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND (INCLUDING MERCHANTABILITY, FITNESS, NON-INFRINGEMENT, OR ERROR-FREE/UNINTERRUPTED OPERATION).

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; and
  • EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE 12 MONTHS PRIOR TO THE CLAIM.

14) Indemnification

  • You will indemnify us for claims arising out of your Customer Content or breach of these Terms.
  • We will indemnify you for third-party claims that the Services (as provided by us) infringe a valid IP right, subject to customary exclusions (e.g., combinations not provided by us, unsupported versions).

15) Export & Government Use

You must comply with export and sanctions laws. The Services are “commercial computer software” under FAR/DFARS; rights are limited accordingly.

16) Governing Law; Disputes

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. Any dispute will be resolved by binding arbitration seated in Missouri, administered by [AAA or JAMS] under its commercial rules. Class actions and jury trials are waived to the fullest extent permitted. (If a claim is not arbitrable by law, exclusive venue is the state or federal courts located in Jackson County, Missouri.)

17) Changes

We may update these Terms; continued use after the effective date constitutes acceptance. Material changes will be communicated.

18) Contact

SnapBack Legal — legal@snapback.dev Notices: Marcelle Labs LLC, 229 SE Douglas St, Ste 210, Lees Summit, MO 64063

Terms of Service | SnapBack